ioff volunteer faqs

What if I need to cancel or change a shift?
While we ask for your commitment once you've signed up for a shift, we do understand that things can come up. Please let us know as far in advance as possible if you will not be able to make one or all of your shifts so that we may have time to get it covered. We need each and every position filled in order for our festival operations to run smoothly and rely heavily on our volunteers.

Similarly, if you have made an error on the sign up form and wish to switch dates or times please let me know immediately so that we can try to accommodate the change. EMAIL ALL SHIFT CANCELLATIONS AND CHANGES to: 

TO 'CALL IN SICK' THE DAY OF A SHIFT OR TO LET US KNOW YOU ARE RUNNING LATE, PLEASE CALL OR TEXT. Phone number will be sent to all volunteers a few days before the festival.  

Can I bring a friend or child with me to my shift?  
No, only enrolled volunteers will be admitted. Friends and family are welcome to purchase tickets to any of our wonderful programs and see you in the theater auditorium. Minors must be accompanied by another adult. 

Is there any food/drink provided for volunteers during a shift?  
No, but you are more than welcome to bring your own food and drinks, or grab food nearby before or after your shift. There may also be concessions available for purchase at the theater.

Do I get a break during my shift?
We promise not to work you so hard you need it

Can I leave early?
You have committed to the entire length of the shift and we rely on you for the duration, which includes duties when the theater lets out at the end of a program.

If I have some free time, can I just show up and help at other programs?
Wow! We love that enthusiasm, and thank you, but we have all the hands we need.

When will I be assigned my role?
At the start of your shift, so it is critical that you are on time for a quick briefing and instruction.

What if I have physical limitations?
Please contact us in advance and we can make sure you are comfortable in your role.

Can I mingle and make new contacts?
Yes of course, but we just ask that you are 100% focused on your responsibilities during your shift. Feel free to stick around after your shift and have a great time. 

What do I need to bring?
We just need you! And remember to bring your volunteer t-shirt of you are working multiple shifts.

Where do I get more information?
Check out our website or contact us by email